Refund Policy
Last updated: April 15, 2026
Returns
We accept returns within 14 days of delivery.
To be eligible:
- Item must be unused and in original condition
- Item must be in original packaging
Non-Returnable Items
- Gift cards
- Final sale items
- Used or damaged items (not due to our error)
Refunds
- Once we receive and inspect your return, we will notify you
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your payment provider
- Then contact us if needed
Exchanges
We only replace items if they are defective or damaged.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
Contact for Returns
Email: holly@viralsnest.shop