REFUND & RETURN POLICY

Last Updated: August 1, 2026

Returns

We accept eligible returns requested within 14 days of delivery.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be in the original packaging.

• Include original accessories and components, where applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Gift cards.

• Final-sale items.

• Personalized or customized products.

• Products damaged through misuse, neglect, or normal wear and tear.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and photographs of the product and packaging.

We will review the issue and determine the appropriate resolution.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective product caused by us, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is caused by our error.

Exchanges

Where applicable, we may replace products that arrive defective, damaged, or incorrect. Contact us before sending an item back.

Contact Us

For return or refund requests, contact:

22 CREW FARMS, L.L.C.

1708 - 460th Street
Lakota, IA 50451
United States

Email: farhan@terrymug.shop